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Are you experiencing issues with connectivity and your Philips HearLink hearing aids? We will do our best to help you.
New HearLink 2 app
Use the Philips HearLink 2 app to easily and discreetly control your Philips HearLink hearing aids. Your smartphone becomes your remote control for changing listening programs, adjusting the volume, muting your hearing aids and activating streaming options. Also, you can use the app to connect with your hearing care specialist to get your hearing aid settings adjusted remotely.
Read more about the new app features
","primaryImage":"","secondaryImage":""},{"title":" How to un-pair your hearing aid from an iPhone","header":"","body":"
- \n
- Go to settings. \n
- Select Accessibility. \n
- Select Hearing Devices. \n
- Select the current paired devices. \n
- Click Forget this device. \n
- Confirm by clicking Forget. \n
- You have now unpaired your hearing aid(s). \n
\n
","primaryImage":"","secondaryImage":""},{"title":"Are my hearing aids compatible with my Apple Watch?","header":"","body":"
Yes, Philips HearLink 2 app does support Apple Watch.
\n
Download Philips HearLink 2 from the App Store on your iPhone and pair your hearing aids. Then open the Watch app on your iPhone. Scroll down to Available apps and click install next to Philips HearLink 2. The app will now be installed on your Apple Watch.
\n
Check how to install on Apple Watch
","primaryImage":"","secondaryImage":""},{"title":"My hearing aids disconnect from iPhone/iPad. What can I do?","header":"","body":"
Frequent disconnections can be caused by:
\n
1. Multiple devices paired to your hearing aids. In this case you might want to manage and unpair unnecessary devices from your Bluetooth network:
\n
- \n
- Go into Settings > Bluetooth. \n
- Find the device you'd like to remove and tap the (i) icon next to it. \n
- Tap Forget This Device. \n
- Confirm you'd like to remove this device from your iPhone or iPad. \n
\n
2. Firmware, OS update required.
\n
- \n
- Go to Settings > General > Software Update. \n
- Tap Automatic Updates, then turn on Download iOS Updates. \n
- Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPadOS. \n
\n
3. Loss of connection due to phone-hearing aids position
\n
a. Phone position
\n
- \n
- If possible position the phone so that it is not pressed hard against body. \n
- Place phone in front trouser pocket. \n
- Place phone in front jacket pocket. \n
- Place phone in bag. \n
\n
b. Limit distance between Phone an hearing aids
\n
- \n
- Place phone in shirt front pocket. \n
\n
c. Phone orientation:
\n
- \n
- Turn phone so that the phone faces is directed towards the body. \n
- Turn phone so that the charging port outlet facing up. \n
\n","primaryImage":"","secondaryImage":""},{"title":"How to pair your hearing aid with an Android phone","header":"","body":"
- \n
- During pairing, do not switch off the hearing aids and make sure that they are within 20 cm (7.9 in) of the mobile device. \n
- Make sure that the Bluetooth® is turned on in your device. \n
- Launch the Philips HearLink app. \n
- The app will automatically search for hearing aids. \n
- Switch the hearing aids off and on. This will put them in pairing mode for three minutes. \n
- Wait for the app to detect the hearing aids. \n
- Select the hearing aids and proceed. \n
- The app will attempt to pair and connect to the hearing aids. \n
- Once the app successfully connects to the hearing aids, you will see a success message. \n
- Tap “Continue” to proceed and start the app. \n
\n
","primaryImage":"","secondaryImage":""},{"title":" How to un-pair your hearing aid from an Android phone","header":"","body":"
- \n
- Go to settings. \n
- Click on Connections. \n
- Click Bluetooth. \n
- Tap on current paired devices. \n
- Click unpair. \n
- You have now unpaired your hearing aid(s). \n
\n
","primaryImage":"","secondaryImage":""},{"title":"My hearing aids disconnect from my Android device. What can I do?","header":"","body":"
Frequent disconnections can be caused by:
\n
1. Multiple devices paired to your Hearing aids. In this case you might want to manage and unpair unnecessary devices from your Bluetooth network:
\n
- \n
- Swipe up or down to view the apps. \n
- Tap Settings. \n
- Tap Connections. \n
- Tap Bluetooth. \n
- Tap the Options icon next to the device you want to unpair. \n
- Tap Unpair. \n
- The pairing has been removed. \n
\n
2. Firmware
\n
- \n
- Make sure your device is connected to Wi-Fi. \n
- Open Settings. \n
- Select About Phone. \n
- Tap Check for Updates. If an update is available, an Update button will appear. Tap it. \n
- Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it. \n
\n
3. Loss of connection due to phone-hearing aids position
\n
a. Phone position
\n
- \n
- If possible position the phone so that it is not pressed hard against body. \n
- Place phone in front trouser pocket. \n
- Place phone in front jacket pocket. \n
- Place phone in bag. \n
\n
b. Limit distance between Phone an hearing aids
\n
- \n
- Place phone in shirt front pocket. \n
\n
c. Phone orientation:
\n
- \n
- Turn phone so that the phone faces is directed towards the body. \n
- Turn phone so that the charging port outlet facing up. \n
\n","primaryImage":"","secondaryImage":""},{"title":"How to pair your hearing aids with your Windows computer","header":"","body":"
- \n
- You can pair your hearing aids with a Windows computer, but you need an intermediate device called the AudioClip. \n
- First, pair your hearing aids with the AudioClip (see the How to pair Philips AudioClip to HearLink hearing aids video for instructions) \n
- Pair your AudioClip with your Windows computer: \n
\n
- \n
- Put the AudioClip in pairing mode by pressing the On/Off and Volume Up buttons together for approx. 6 seconds \n
- On your Windows computer, open “Start/Settings/Bluetooth”. Ensure Bluetooth is enabled. \n
- Click “Add Bluetooth or other device” \n
- Click “Bluetooth” \n
- Select “Philips AudioClip” from the list of discovered devices to complete the pairing. The flashing blue light on the AudioClip will turn solid blue once the pairing is complete. \n
\n\n
You can buy the Philips AudioClip where you get your hearing aids.
\n
\n
\n","primaryImage":"","secondaryImage":""},{"title":"How to un-pair your hearing aids from your Windows computer","header":"","body":"
- \n
- On your Windows computer, open “Start/Settings/Bluetooth”. \n
- Select “Philips AudioClip” from the listed audio devices. \n
- Click “Remove device” to un-pair. \n
","primaryImage":"","secondaryImage":""},{"title":"How to pair your hearing aids with your macOS computer","header":"","body":"
- \n
- You can pair your hearing aids with a macOS computer, but you need an intermediate device called the AudioClip. \n
- First, pair your hearing aids with the AudioClip (see the How to pair Philips AudioClip to HearLink hearing aids video for instructions) \n
- Pair your AudioClip with your macOS computer:
\n
- \n
- Put the AudioClip in pairing mode by pressing the On/Off and Volume Up buttons together for approx. 6 seconds. \n
- On your macOS computer, open “System Preferences” under the Apple menu and double-click the “Bluetooth” icon. Ensure Bluetooth is turned on. \n
- Select “Philips AudioClip” from the list of discovered devices and click “Connect” to complete the pairing. The flashing blue light on the AudioClip will turn solid blue once the pairing is complete. \n
\n\n
You can buy the Philips AudioClip where you get your hearing aids.
\n
\n
","primaryImage":"","secondaryImage":""},{"title":"How to un-pair your hearing aids from your macOS computer","header":"","body":"
- \n
- On your macOS computer, Open “System Preferences” under the Apple menu and double-click the “Bluetooth” icon. \n
- Right-click “Philips AudioClip” in the list of Bluetooth devices and click “Remove” to unpair. \n
- Click the “Remove” button when asked if you are sure you want to remove the AudioClip. \n
","primaryImage":"","secondaryImage":""},{"title":"How to connect your hearing aids to your TV","header":"","body":"
- \n
- You can pair your hearing aids with a TV by using the “TV Adapter”. \n
- Connect and position the TV Adapter to your TV, following the instructions supplied with the TV Adapter. \n
- Before using the TV Adapter, it must be paired with your hearing aids (see the How to pair Philips TV Adapter to hearing aids video for instructions): \n
- Make sure the TV Adapter is powered on \n
- Switch the hearing aids off and on to initiate pairing mode. Please refer to the user guide for your specific hearing aid model. \n
- Place both hearing aids close to, or on top of the TV Adapter \n
- Pairing is completed when the power indicator and the TV indicator on the TV Adapter are blue for about 30 seconds. \n
- Once a TV Adapter has been paired with your hearing aids, it will be available as a program in your hearing aids. To listen to TV, simply press and hold the program switch on your hearing aids to change program. \n
- The program cycle will depend on the programs already available in your hearing aids. \n
- The TV program indicator (which is different to the hearing aid program indicators) will be heard once the TV program is selected. \n
- \n
\n
You can buy the Philips TV Adapter where you get your hearing aids.
\n
\n
\n","primaryImage":"","secondaryImage":""}]}
Connectivity FAQ
Do you need help with connecting your hearing aids to the app or other accessories?
Find answers here
Compatibility of HearLink hearing aids
Philips HearLink behind-the-ear styles are Made for iPhone®, iPad® and iPod touch® hearing aids and they are compatible with AndroidTM devices*.
See list of compatible devices
*Philips AudioClip required for Android compatibility with some models.
Philips HearLink hearing aids with Bluetooth Low Energy technology are Made for iPhone hearing aids that also support hands-free communication*, making it possible to make or receive hands-free phone and video calls from your iPhone and iPad. Great for when you are in the car or your hands are busy with other things. You no longer need to talk into your iPhone to be heard. You can answer, end, or reject calls simply by tapping the push button on your hearing aid or answer as normal on your iPhone or iPad.
Check the list of compatible devices
*Hands-free communication is available with iPhone 11 or later running iOS 15.2 or later, and iPadrunning iPadOS 15.2 or later. Available in selected HearLink 30 and HearLink 40 styles.
Connectivity accessories
-
Philips AudioClip
Use your AudioClip to make hands-free phone calls. See which devices are compatible.
-
Philips TV Adapter
Stream directly to your hearing aids from your TV.
-
Philips Remote Control
Discreetly change hearing aid volume and program.
Contact us
If you need more information on how to connect your hearing aids to your world or if you have additional questions about our products, please contact us and we will help you.
Contact us
FAQs
Connect your digital hearing aids to your world| Philips? ›
First switch your hearing aids off and turn them on after 5 seconds. This will activate the pairing mode. 5. On the Android™ phone, you will now see a message, “Available Devices.”
How do I put my Philips hearing aid in pairing mode? ›- Download the Philips app from the Google Play Store and open it on your device.
- Make sure your phone allows Bluetooth.
- Enter the location permission for the app (required for Bluetooth to work).
- Restart the hearing aids and bring them near your phone.
First switch your hearing aids off and turn them on after 5 seconds. This will activate the pairing mode. 5. On the Android™ phone, you will now see a message, “Available Devices.”
Why won't my hearing aid connected to my phone? ›Turn off your hearing aids for a few seconds. Then, turn them on and try to reconnect. You may also need to turn the paired device on and off as well. Check your app settings to ensure you have the most recent version.
Why won't my hearing aids pair with my iPhone? ›On iPhone, go to Settings > Bluetooth, then make sure Bluetooth is turned on. Go to Settings > Accessibility > Hearing Devices. Close the battery doors on your hearing devices. When their names appear below MFi Hearing Devices (this could take a minute), tap the names and respond to the pairing requests.
Why is my right hearing aid not pairing? ›Check if Bluetooth® on the smartphone is activated and that the hearing aid is on. Make sure that the hearing aids are in Bluetooth pairing mode and have adequate battery power. For Bluetooth pairing mode, turn the hearing aids off and then back on. They will stay in pairing mode for several minutes.
How do I connect my Bluetooth to my hearing? ›For manual setup, go to the Bluetooth settings and look for the name and model number of your hearing aid. It should appear under “Paired Devices”. 7. Tap the hearing aid name to complete the connection to each hearing aid.
How do I know if my phone is hearing aid compatible? ›A wireless handset is considered hearing aid compatible if it meets a "T3" or "T4" rating for use of the magnetic coil, and an "M3" or "M4" rating for noise reduction. These T and M numbers are determined by technical standards that apply to wireless telephones.
How do I connect my hearing aid to easy line app? ›- Tap on “Pair device” to start pairing.
- Turn on Bluetooth® to allow Easy Line Remote to connect to your devices.
- For the initial setup of the app Location Services must be enabled on the smartphone.
When you sleep wearing the hearing aid, while it is switched on, every-time the microphones get covered with a pillow or mattress there is the potential to create feedback or whistling from the hearing aids. This is not so great for sleep quality for you, or for the person you might share a bed with.
How do you use a hearing aid on a cell phone? ›
The following strategies may help when using a cell phone with hearing aids. Use the cell phone with your hearing aids in the regular "on" or "mic" position. Hold the phone and talk as you normally would on the phone, or with the receiver slightly higher to the microphone, if you have a behind-the-ear hearing aid.
How do I put my Oticon hearing aids in pairing mode? ›Open the battery doors of both hearing aids. Wait about five seconds and close the battery doors again. Wait for about 10 seconds, until the hearing aids are fully turned on and the power-on-jingle has been played. The hearing aids will remain in pairing mode for about 3 minutes.
Can my hearing aids be paired to multiple devices? ›Bluetooth compatible Blu hearing aid models can be paired with up to 8 devices. Discover Next hearing aid models can be paired with up to two devices. Bluetooth compatible Discover hearing aids and Moxi All can only be paired to one device.